Shipping policy

1. Order Processing

Orders are processed within 1–2 business days (excluding weekends and Victorian public holidays) after payment is received.
Orders placed after 2 pm AEST or on weekends/public holidays will be processed the next business day.
You will receive a confirmation email with tracking details once your order has been dispatched.

2. Shipping Methods & Delivery Times

We ship both within Australia and internationally.

Delivery times vary by country and shipping method, typically ranging from 7–21 business days after dispatch.
Delivery timeframes are estimates only and may be affected by customs processing, local postal services, or events outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.
Free standard shipping may be offered on orders over a specified amount, as advertised on our website, and free shipping across Australia.

4. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient and are not included in our shipping charges.
These charges are determined by your country’s customs office and must be paid by you upon delivery.
We recommend checking with your local customs office for details on possible charges before placing your order.

5. Shipping Restrictions

We ship to most countries worldwide. If your country is not available at checkout, please contact us for assistance.
We do not ship to PO Boxes or parcel lockers.
Orders to remote or restricted regions may experience additional delivery time.

6. Tracking Your Order

All orders are shipped with tracking. You will receive a tracking number via email once your order is dispatched.
It is your responsibility to provide accurate shipping details. We are not liable for orders delayed or lost due to incorrect address information.

7. Risk and Title

If your order does not arrive or arrives damaged, please contact us at info@LavishJewels.com.au.We will work with you to resolve the issue in accordance with the Australian Consumer Law.

8. Delays and Liability

While we strive to meet estimated delivery times, we are not liable for shipping or delivery delays caused by carriers, customs, or events outside our control.
All delivery times are estimates and not guaranteed.

9. Consumer Rights

This policy is in addition to your rights under the Australian Consumer Law and the Australian Consumer Law and Fair Trading Act 2012 (Vic).
If your product is not delivered, is damaged in transit, or is not as described, you are entitled to a remedy such as a replacement, repair, or refund.

10. Contact Us

For shipping inquiries or concerns, please contact us at info@LavishJewels.com.au

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